Support Options and Packages

Emergency Services

This service provides an objective expert in times of crisis who will get your network up and running in a minimal time frame. Emergency service has a 2 hour onsite response time and is billed at 2x the hourly rate with a 2 hour minimum for hourly clients.

Support Contracts and Agreements

Support agreements/contracts cover all of your technology related needs with one monthly payment. Our comprehensive Service and Maintenance contracts offer a wide range of support services. Our service agreements are designed to establish an efficient and cost effective maintenance plan customized for your business.

Weather your business requires to maintain hardware and system support or your company web site requires a weekly, monthly or quarterly update. The right support package can be established to meet the expectations required to continue business as usual.

Address potential problems before they occur. The consistency and stability any computer network is one most important aspect of a company's IT responsibilities. Rede offers these services at a greatly reduced rate when you sign up for one our various Service contracts.

Our agreements are tailored to meet your organization particular needs. Typically our maintenance contracts involve a set number of hours of service each month to perform preventive maintenance on your systems. These hours allocated to your plan and can be use also with our service contracts or block-time.

This eminence is customized to suit the individual client, the service contracts range from the very simple to the very complicated and continually evolve to accommodate new corporate situations and technology developments.

Block-Time Plans

Block rates gives clients the benefit of have having a reduced hourly rate without the commitment of a support agreement or contract. A client can pre-pay a 10 hour block time and up to 100 hours at a reduced rate.

Flat Rate Hourly Onsite Service

Hourly onsite service brings you one of Rede Consulting's support engineers to your place of business. Hourly service is billed at a 1 hour minimum and actual time billed in 30 minute increments their after.

Telephone Support

Telephone support is available for all service issues and is billed at a 15 minute minimum- actual time billed after the first 15 minutes and rounded to the nearest 15 minutes.